Privacy Policy

At SparkPro Property Cleaning Ltd, we take our commitment to your privacy, safety, and legal rights seriously. As a provider of professional residential and commercial cleaning services, we operate in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Control of Substances Hazardous to Health (COSHH) Regulations 2002, and the Health and Safety at Work Act 1974.

In addition, we maintain full public liability and employer’s liability insurance, ensuring that every service we provide is supported by professional standards, legal compliance, and risk protection for all parties.

We collect only the necessary information to deliver our services effectively and efficiently. This may include:

• Full name, address, and contact details (phone and email)
   
• Service location and property access instructions
   
• Booking and service history
   
• Payment information (for invoicing purposes only; we do not store card details)
   
• Communications such as emails, feedback, complaints, or testimonials
   
• Any other personal information voluntarily shared with us
   

Your personal data is used strictly for:

• Managing service bookings, schedules, and delivery
   
• Issuing invoices and processing payments
   
• Communicating updates, confirmations, or changes to your service
   
• Maintaining records for accounting, tax, or regulatory compliance
   
• Analysing trends for service improvement (aggregated and anonymised where possible)
   

• All data is stored securely in password-protected, GDPR-compliant systems
   
• Access is limited to authorised personnel only
   
• We never sell or trade customer data to third parties
   
• Data is retained only for as long as necessary, typically up to 6 years for legal and accounting purposes
   

You have full control over your data and the right to:

• Access the information we hold about you
   
• Request correction or deletion
   
• Withdraw consent at any time (for optional uses such as marketing)
   
• Request restriction or objection to processing
   
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached
   

At SparkPro, we prioritise the health and wellbeing of our clients, staff, and the environment. We comply fully with COSHH Regulations, ensuring safe handling of cleaning chemicals and materials.

• All products used are professionally approved and assessed for health risks
   
• Each substance has an accompanying Material Safety Data Sheet (MSDS)
   
• We avoid toxic and corrosive materials where possible, favouring eco-friendly and biodegradable alternatives
   
• Appropriate warning signage is displayed in commercial environments when in use
   

• All staff undergo comprehensive COSHH training as part of their onboarding
   
• Proper storage, labelling, and handling of chemicals are enforced on all job sites
   
• PPE (gloves, goggles, masks) is used as required by the cleaning environment
   

We are committed to providing a safe working environment for our clients and employees. Our health and safety procedures follow the guidelines set out in the Health and Safety at Work Act 1974, and are regularly reviewed for compliance and improvement.

• Routine risk assessments are carried out for each work location
   
• All equipment is maintained, tested, and operated according to manufacturer instructions
   
• Staff are trained in safe manual handling, fire safety, first aid, and infection control
   
• Emergency contact procedures are in place on all job sites
   

In line with RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations), all accidents or near-miss incidents are documented, investigated, and reported as necessary.

At SparkPro, we understand the importance of accountability and trust. For this reason, we operate under full insurance coverage that protects our clients, their properties, and our staff.

We are covered by comprehensive public liability insurance, which protects against:

• Accidental damage to property caused by our team during service delivery
   
• Injuries sustained by third parties (e.g. visitors, tenants) as a result of our work
   

All SparkPro employees are covered under our employer’s liability insurance, which ensures that:

• Our team members are financially protected in the event of work-related injury
   
• We meet legal obligations as a responsible and ethical employer
   

• Copies of our insurance certificates are available on request
   
• Our contractors and subcontractors are required to maintain valid public liability insurance before carrying out any services under the SparkPro brand
   

We treat client confidentiality as a fundamental aspect of our service. All SparkPro team members are trained and contractually bound to uphold discretion and professional standards at all times.

• We do not disclose access codes, security details, or client information to unauthorised parties
   
• Any personal or business information encountered while on-site is treated with the highest level of discretion
   
• Digital client data is encrypted and stored securely
   

Our website may collect limited information through the use of cookies for the purpose of:

• Website functionality and navigation
   
• Visitor traffic analytics (anonymous)
   
• Service form submissions
   

You may control or disable cookies via your browser settings. No personally identifiable information is collected via cookies without your explicit consent.

We reserve the right to update this Privacy and Compliance Policy from time to time in response to changes in legislation, business practices, or client needs. When material changes are made, we will post updates on our website and notify clients where required.

If you have any questions about this policy, or wish to exercise your data protection rights, please contact us:

SparkPro Property Cleaning Ltd
Pullman Court, Grays Essex, RM17 6FN

contact@sparkpropropertycleaning.co.uk